FAQs
Smart switches are advanced devices that allow you to control your lighting and other electrical devices remotely through a smartphone app, voice commands, or automated schedules. They can also offer features like energy monitoring and integration with home automation systems.
Installation typically involves replacing your existing wall switch with the smart switch. You will need to turn off the power at the breaker, remove the old switch, and connect the wires to the new smart switch according to the instructions provided. If you’re unsure, it’s best to consult a licensed electrician.
NALITE smart switches are compatible with various home automation systems, including Tuya, ZigBee, and Matter. However, it’s always a good idea to check the compatibility with your specific system before purchase.
Yes, smart switches can be controlled remotely through a dedicated mobile app, which allows you to turn lights on and off, set schedules, and monitor energy usage from anywhere.
irst, check if the switch is properly connected to your Wi-Fi network or home automation system. Ensure that the power is on and the connections are secure. If the issue persists, try resetting the switch according to the manufacturer’s instructions or contact customer support for further assistance.
Smart switches offer several benefits, including enhanced convenience, energy efficiency, and the ability to integrate with other smart devices. They allow for remote control, scheduling, and automation of your lighting system, helping you save energy and improve home security.
NALITE smart switches are designed with advanced security features to protect your data and privacy. They use encrypted communication protocols to prevent unauthorized access. However, it’s essential to keep your firmware updated and use strong, unique passwords for added security.
Some smart switches require a hub or gateway to connect to your home automation system, while others can connect directly to your Wi-Fi network. Check the product specifications to determine if a hub is needed for your specific smart switch.
Yes, many smart switches are compatible with voice assistants such as Amazon Alexa, Google Assistant, and Apple HomeKit. This allows you to control your lights and other devices using voice commands.
Smart switches can work with various types of bulbs, including incandescent, CFL, and LED. However, ensure that the smart switch you choose is compatible with the specific type of bulb you plan to use.
Yes, smart switches can help improve energy efficiency by allowing you to set schedules and remotely control your lights. This can reduce energy consumption and lower your electricity bills.
To reset a smart switch, follow the manufacturer’s instructions, which usually involve pressing and holding the reset button or toggling the switch a certain number of times. Refer to the user manual for specific reset procedures.
Yes, many smart switches are compatible with multi-way switch setups, such as three-way or four-way switches. Make sure to choose a smart switch that supports this configuration and follow the installation guidelines.
NALITE specializes in providing high-quality smart switches, sockets, smart home automation systems, and multifunctional power outlets. We also offer custom design and development solutions to meet specific client needs.
To request a custom design, please contact our sales team through the contact form on our website. Provide details about your requirements, and our team will assist you in creating a solution that fits your needs.
The lead time for custom orders typically ranges from 4 to 6 weeks, depending on the complexity of the design and the specifications. Our team will provide you with an estimated timeline upon receiving your order.
Yes, NALITE offers comprehensive technical support for all our products. You can reach out to our support team via email or phone for any assistance you may need.
We offer a 3-year warranty on all our smart switches and related products. If you encounter any issues during this period, please contact our support team for assistance or to request a replacement.
是的，一旦您的订单发货，您将通过电子邮件收到一个跟踪号码。您可以使用此号码通过承运商的网站跟踪您的货物状态。
Yes, we offer international shipping to over 20 countries. Please contact our sales team for details on shipping rates and delivery times to your location.
We accept various payment methods, including bank transfers, credit cards, and PayPal. Payment terms are typically 30% deposit upon order confirmation and the remaining 70% before shipment. Specific terms can be discussed with our sales team.
Orders can be modified or canceled within 24 hours of placement. After this period, changes may not be possible due to the processing of your order. Please contact our sales team as soon as possible to discuss any changes.
If you receive a defective or incorrect product, please contact our support team immediately. We will arrange for a replacement or refund as per our return policy. Please provide your order number and photos of the issue for a quicker resolution.
To ensure compatibility, please provide details about your existing system when placing your order. Our technical team can help verify compatibility and recommend any necessary adjustments or additional components.
Currently, NALITE does not offer direct installation services. However, we can recommend certified installers in your area. Please contact us for a list of recommended installation partners.
To stay updated, you can subscribe to our newsletter on our website. We also announce new products and special offers through our social media channels. Follow us for the latest updates.
NALITE is committed to sustainability and incorporates eco-friendly practices in our manufacturing processes. We aim to reduce environmental impact by using energy-efficient components and minimizing waste.
OEM（Original Equipment Manufacturer） refers to products manufactured by one company that are then sold under another company’s brand. ODM（Original Design Manufacturer） involves designing and manufacturing products for other companies, which can be sold under the client’s brand.
Yes, we offer OEM services. We can manufacture smart switches and related products to meet your specific brand requirements.
Our ODM services include product design, engineering, and manufacturing. We work with you to develop custom smart switches that match your specifications and brand identity.
To start an OEM or ODM project, please contact our sales team with your requirements. We will provide a detailed proposal and guide you through the design and production process.
The MOQ for OEM and ODM services varies depending on the product and customization level. Please contact us for specific MOQ details.
The development time for a custom smart switch depends on the complexity of the design and specifications. Typically, the process takes several weeks to a few months. We will provide a timeline based on your project requirements.
Yes, we can provide samples of custom smart switches. Please contact us to discuss your sample requirements and we will arrange them accordingly.
Our payment terms vary depending on the order size and terms agreed upon. Generally, we require a deposit before production and the balance before shipment. Detailed payment terms will be outlined in the contract.
Yes, we offer post-delivery support for product modifications. If you have any issues or need adjustments, please contact our support team for assistance.
We adhere to strict quality control standards throughout the manufacturing process. We also offer inspection and testing services to ensure the final product meets your quality requirements.